Several years ago, whilst on a holiday to florida, I took my mum on a backstage visit to Walt Disney World. It was shockingly expensive (although not so bad now at $60), but for me it was worth every penny to see behind the mirror.
Along the way, we were allowed to pick up cards called "7 Guest service Guidelines" I reproduce them here.
-Be Happy...make eye contact and smile!
-Be like Sneezy...greet and welcome each and every guest.Spread the spirit of hospitality...It's contagious!
-Don't be Bashful...seek out Guest contact!
-Be like Doc...provide immediate service recovery!
-Don't be Grumpy...always display appropriate body language at all times!
-Be like Sleepy...create DREAMS and preserve the "MAGICAL" Guest experience!
-Don't be Dopey...think each and every Guest!
Little Chef take note.
Friday, June 22, 2007
Keys to the Kingdom
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4 comments:
The spirit of hospitality? Is that gin or whisky?
It is the spirit of seperating you from your money.
Those are quite nice tips. A friend's mother was once taken aside at Disneyland for looking "too miserable".
They do hype the place as being the happiest place on earth. (Although the prettiest of the parks, Disneyland Paris doesn't qualify, many of the "cast" are surly, as are a lot of the guests).
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